These terms and conditions apply to clients purchasing his/her service package directly from the EDEAQ. Other clients are – inter alia – subject to the booking conditions/terms of the agency where they bought /payed the EDEAQ service package.

The relationship between the Language School “Escuela de Español Ari Quipay” (EDEAQ) and the student (client) is subject to Peruvian law. The site of jurisdiction is Arequipa (Peru).

The School reserves its sole discretion to reject any student (client)
or terminate the contract with any student (client) prematurely.

The following conditions apply:

 

1. Registration and Terms of Payment

1.1. The registration/enrolment for a course should be made by e-mail – in case of emergency, a telephone (+51 54 27 25 17 or +51 95 956 82 17 or +51 934 26 60) or SMS (+41 79 352 21 52) registration may be taken. Please use the electronic registration form (www.edeaq.com page “Registration”). Registrations/enrolments will be immediately (i.e. within 48 hours at the latest) acknowledged  by e-mail (in case of urgency by telephone or SMS).

1.2. The fundamental principle that applies is prepayment, i.e. the entire package price is due either on the day of arrival in Arequipa or on the first course day.

1.3. In principle, all payments must be made in cash in USD or PEN [Soles]). In exceptional cases, payment by bank transfer is also possible – please refer to  paragraphs 1.4., 1.5. and 1.6. of these Booking Condiations.

1.4. For cash payments in currencies other than USD, the corresponding Arequipa exchange rate of the day of payment or of the due date will be applied (to be determined by the EDEAQ). – Please note that banks and exchange offices in Arequipa do not accept damaged, stained, worn-out, crinkled, wrinkled, etc. USD-banknotes/-bills, and the EDEAQ will not accept them either. – For each payment made to the EDEAQ, the client receives a receipt (proof of payment). The client must keep these proofs of payment up to the moment of his/her departure from Arequipa.

1.5. All payments are to be made to the Managing Directors of the EDEAQ, or to persons explicitly authorised by the Managing Directors.

1.6. If you would like to (pre)pay any or all of your package by bank transfer, please let us know. We will then provide you with our bank account details.

1.6.1. All bank charges (including those on our account) will be at the client’s expense.

1.6.2. The amount which will be credited to the client as his/her (pre)payment will be 98% of the amount actually received (i.e. minus the bank charges/fees)

1.7. Please note that the unit prices published on
www.edeaq.com/wp/prices-and-services/wp
(
subtitle “The EDEAQ package prices consist of the following budgetary items”)
are an integral part of these Booking Conditions.

2. Cancellation Conditions

2.1. In the event that the EDEAQ cancels a course at short notice before the beginning of the course due to “force majeure” (wartime situations, riots, strikes, natural disasters, etc.) or other unavoidable reasons, the EDEAQ will reimburses to the client the total of the pre-payments made without deductions. Possible bank charges are the receiver’s responsibility. All demands for further compensation will be denied.

2.2. In the event that the EDEAQ cancels a course due to “force majeure” (wartime situations, riots, strikes, natural disasters, etc.) or other unavoidable reasons during the course, the EDEAQ will reimburse the total of all payments, minus the monetary equivalent of the services (i.e. classes, accommodations, etc.) effectively consumed by the client before the cancellation of the course. Possible bank charges are the receiver’s responsibility. All demands for further compensation will be denied.

2.3. In the event that a client terminates his/her course prematurely, a possible reimbursement cannot exceed the package costs already incurred by the EDEAQ. For a partial reimbursement a notice of at least 48 hoursis required (by e-mail or SMS to +41 79 352 21 52).

2.4. The client must give 48 hours notice (by e-mail or SMS to +41 79 352 21 52) of any course interruption. No reimbursement will be given without such notice.

2.5. Extension of a course and/or stay are, in principle, possible, but cannot be guaranteed. In particular, in the case of a homestay plan, a relocation might be necessary. The EDEAQ, nevertheless, tries its utmost to fulfil the wishes of its clients in terms of possible extensions.

3. Services of the EDEAQ 

The services provided by the EDEAQ consist of:

  • Spanish classes (including didactic/course material, without dictionary).

and if applicable also

  • Accommodation

Homestay (Host Family)
or
**Hostel
or
***Hostel
or
***Hotel

and if applicable also

  • Arrival Transfer

plus

  • Support and advice about extra curricular activities and touristic information.
3.1. Spanish Classes

3.1.1. The Package Price includes the tuition fees (course costs), as well as the didactic/course material (without dictionary). The client will supply his/her own notebooks, pencils, etc.

3.1.2. The location of instruction is the premises of the EDEAQ in Arequipa. Courses may also be held – in the sense of practical outdoor exercises – outside the premises of the EDEAQ, provided that the client/a group of clients so wishes. The EDEAQ can agree to this only if a) the school’s Managing Directors have been informed in advance and have given consent, and b) all of the involved client are willing to absorb all additional costs that may be caused by such an undertaking (whereby the amount of these additional costs will be set by the EDEAQ), and c) these additional costs are prepaid to the EDEAQ.

3.1.3. Courses are taught by an experienced and well-trained teaching staff. The quality of instruction measures itself in terms of what is customary and expected in the world of language schools in Latin America and Peru. An “hour”/lesson is 55 minutes.

3.1.4. Class schedules: 09:10 h – 10:05 h / 10:10 h – 11:05 h / 11:25 h – 12:20 h / 12:25 h – 13:20 h. – A lesson is 55 minutes. The client is entitled to have exactly 55 minutes per lessen (i.e. 110 minutes per two lessons, 165 minutes per three lessons, etc.) and not less, and it is the client’s responsibility to monitor this and ensuring compliance. – Afternoon classes (Intensive Courses I and II) last 55 minutes as well and begin at 14:00 h or at 15:00 h. – If circumstances make it necessary, morning classes may be shifted (also at short notice) to the afternoon.

3.1.5. Clients taking four lessons per day will normally work with two teachers (i.e. from 09:10 h to 11:05 h with teacher A and from 11:25 h to 13:20 h with teacher B), and when taking five or six lessons, possibly with three teachers (i.e. A, B, and C). – Teacher assignment is solely within the discretion of the School. The EDEAQ strives to meet specific wishes of the client(s) and/or the teacher(s). Please note that the EDEAQ is not obligated to announce or to state reason for changes of teachers during a client’s course duration.

3.1.6. Lessons falling on workdays (Monday through Friday) that happen to be public holidays in Peru/Arequipa are held whenever possible, in accordance with what clients may wish and what teachers may be able to deliver, a) either on that given day or b) after or before. However, the School reserve the right not to hold classes on public holidays

3.1.7. Small group courses at a given performance level cannot be guaranteed, in particular during low season. If no group (at least two class participants, maximum five) can be formed at a given performance level, 14½ (Standard) or 17¼ (Intensive I) or 20 (Intensive II) one-to-one lessons per week will be held (without price increase).

3.1.8. For missed classes resulting from circumstances of “Force Majeure” (such as illness, accident, etc.), the following rules apply:

3.1.8.1. Missed one-to-one lessons or “Affinity Group” classes (provided that all participants of the “Affinity Group” miss the classes): in principle, there will be no cash refund (it is the School which decides on any exceptions). Provided that the EDEAQ is informed by telephone about the non-participation not later than 07:30 h (morning schedule) or 11:15 h (afternoon schedule) on the day in question, the missed classes can be made up/recuperated within the time-frame of the client’s initial booking. – The phone numbers are 27 25 17 or 95 956 82 17 or 95 934 26 60 or 95 956 03 93, and the client must talk personally to one of the Managing Directors of the EDEAQ (this means: no e-mail, no SMS, no text message, no message on the answering machine, etc.).

3.1.8.2..Missed small group or “Affinity Group” classes: a) the EDEAQ will refund 50% of the price of the missed classes, under the condition that the EDEAQ has been informed by telephone about the non-participation not later than 07:30 h (morning schedule) or 11:15 h (afternoon schedule) on the day in question. b) At an extra/a charge of USD 2.00 per lesson, the missed classes can be made up/recuperated within the time-frame of the client’s initial booking, under the condition that the EDEAQ has been informed by telephone about the non-participation not later than 07:30 h (morning schedule) or 11:15 h (afternoon schedule) on the day in question.  – The phone numbers are 27 25 17 or 95 956 82 17 or 95 934 26 60 or 95 956 03 93, and the client must talk personally to one of the Managing Directors of the EDEAQ (this means: no e-mail, no SMS, no text message, no message on the answering machine, etc.).

3.1.9. For missed classes resulting from circumstances other than “Force Majeure”, the following rules apply:

3.1.9.1. Missed one-to-one lessons or “Affinity Group” classes (provided that all participants of the “Affinity Group” [will] miss the classes): in principle, there will be no cash refund (it is the School which decides on any exceptions). The lessons to be missed can be made up/recuperated within the time-frame of the client’s initial booking, under the condition that the EDEAQ is informed about the non-participation by e-mail with a notice of at least 48 hours.

3.1.9.2. Missed small group or “Affinity Group” classes: At an extra charge of USD 2.00 per lesson, the missed classes can be made up/recuperated within the time-frame of the client’s initial booking, under the condition that the EDEAQ is informed about the non-participation by e-mail with a notice of at least 48 hours

3.2 Accommodation
Home Stay (Host Family)

3.2.1.1. Accommodation (including breakfast) with an urban middle class host family in Arequipa in an adequately furnished single room (with private bathroom/shower-WC); for clients travelling together: a double/twin bedded room or two single rooms (the two clientds share one private bathroom/shower-WC) are available. – Laundry: USD 3.00 per load (to be paid directly to the landlady).

3.2.1.2. The quality of the accommodation and the boarding is measured in terms of what is customary amongst the Arequipa middle class.

3.2.1.3. Normally, the EDEAQ client is the only non-native Spanish speaking student in his/her host family. The EDEAQ, however, reserves the right to accommodate in one host family more than one EDEAQ client, and the host family has the right to accommodate other non native Spanish speaking and/or native Spanish speaking house guests.

3.2.1.4. Under standard conditions (depending upon the course duration), clients are hosted one week (= 6 days), two weeks (= 13 days), three weeks (= 20 days), etc. The charges for additional days (overnights) are USD 12.00 (single room) or USD 10.00 (double room) per person per day and are to be paid to the EDEAQ. A minimum stay of four days (overnights) is required, i.e. the package price will include a minimum of four days (overnights).

3.2.1.5. Arrival day is Sunday and departure day is Saturday. Individual arrangements (i.e. not squaring to the Sunday/Saturday pattern) are possible, but at the discretion of the School only.

3.2.1.6. No reimbursement will be made for missed overnights or breakfasts due to the absence of the client or any other reason on the part of the client between the first and the last day of the accommodations as originally booked or as mutually agreed (this also means: between the move-in date and the actual move-out date). .

3.2.1.7. Additional meals (lunch and/or dinner) are possible; the additional charge is USD 3.50 (full meal)/USD 2.50 (snack) per person (to be paid directly to the landlady). Please note that lunch and/or dinner may not be available seven days a week (in particular not on Sundays and/or Public Holidays), i.e. the availability of meals other than breakfast is, in principle, subject to the discretion of the hosts. – You may use the kitchen for preparing small (cold) meals, warming up ready-made (take way) meals, and you can useplates, cutlery, cups/glasses, etc., and the refrigerator. Additional breakfast: USD 2.50 (to be paid directly to the landlady).

3.2.1.8. Normally, accommodation ends either the day after the end of the language course, or one day earlier, or one day later. Additional days with the same host family are, in principle, possible, but the EDEAQ cannot guarantee this, i.e. cannot exclude the possibility of a relocation (i.e. moving to another host family). The client must inform (notice: 72 hours) the EDEAQ of any intention to extend his/her home stay (even if he/she will not take any more Spanish classes), and the EDEAQ has to approve it. The corresponding additional payments have to be made to the EDEAQ.

3.2.1.9. In the event that you plan to encourage your husband/wife, friend (including former/current/future EDEAQ students), etc. to move in, the approval of the hosts and the EDEAQ will be required (notice: 24 Std.). In such a case, beginning with the move-in date of the second, third, etc. person, the double room tariff (or two or three etc. single room tariffs) will be applied, and the second (third, etc.) person will be considered as an EDEAQ client as well. The corresponding additional payments have to be made to the EDEAQ.

3.2.1.10. The host family/landlady is not authorised to accept/receive any payment from (former/current/future) EDEAQ students or their family members, friends, etc. All payments (refer to 3.2.1.9.), except for extra meals and/or laundry, must be made to the EDEAQ.

3.2.1.11. Under normal circumstances, the client stays with one and the same host family. But this cannot be guaranteed 100% – in particular not under the following cases: mid-week arrival, and/or a length of stay of four or more weeks and/or a prolongation of the stay announced “in situ” (on the spot) or at short notice. In such cases, it can happen (which very rarely occurs) that a client will stay with two host families, i.e. will be obliged (after a certain period of time) to move from the original host family to a new/second one. The corresponding transfer costs will be at the expense of the EDEAQ.

3.2.1.12. The availability of host families is limited during the summer holiday season (from approx. 15 December until early March).

The contact details of the host family will be forwarded to booked clients approx. four days prior to their arrival in Arequipa.

or

Hostal Los Andes

3.2.2.1. Accommodation in the **Hostel Los Andes (very good backpacker standard), including breakfast. Single room (with private bathroom/shower-WC), or double

3.2.2.2. Under standard conditions (depending upon the course duration), clients are hosted one week (= 6 days), two weeks (= 13 days), three weeks (= 20 days), etc. The charges for additional days (overnights), including breakfast are (per person per day) S/. 48.00 (single room) or S/. 37.00 (double room) and are to be paid to the EDEAQ.

3.2.2.3. No reimbursement will be made for missed overnights or breakfasts due to the absence of the client or any other reason on the part of the client, unless the following three conditions are met: a) the absence coincides with the final departure (i.e. the client terminates his/her course/stay prematurely), b) the client has duly checked out and returned the keys to the front desk, and c) the EDEAQ has been informed about the departure at least 48 hours prior to check-out. If these three conditions are met, a reimbursement may be possible.

3.2.2.4. In the event that a second person (i.e. husband/wife, friend) moves in (the client has to inform the EDEAQ in due time), the double room tariff (or two single room tariffs) will be applied, and the second person will be considered as an EDEAQ client as well.

 3.2.2.5. The final package price (in USD) may vary (+/- 1% approximately), because the rates of the Hostal Los Andes are quoted in Soles, not in USD.

or

Hostal Las Mercedes

3.2.3.1. Accommodation in the ***Hostel Las Mercedes, including breakfast. Single room (with private bathroom/shower-WC) or double/twin-bedded room (with private bathroom/shower-WC) for two people travelling together. In the event that accommodations in the Hostal Las Mercedes cannot be arranged, an equivalent hostel in Arequipa will be made available.

3.2.3.2. Under standard conditions (depending upon the course duration), clients are hosted one week (= 6 days), two weeks (= 13 days), three weeks (= 20 days), etc. The charges for additional days (overnights) are USD 23.00 (single room) or USD 17.00 (double room) per person per day and are to be paid to the EDEAQ.

3.2.3.3. No reimbursement will be made for missed overnights or breakfasts due to the absence of the client or any other reason on the part of the client, unless the following three conditions are met: a) the absence coincides with the final departure (i.e. the client terminates his/her course/stay prematurely), b) the client has duly checked out and returned the keys to the front desk, and c) the EDEAQ has been informed about the departure at least 72 hours prior to check-out. If these three conditions are met, a reimbursement may be possible.

3.2.3.4. In the event that a second person (i.e. husband/wife, friend) moves in (the client has to inform the EDEAQ in due time), the double room tariff (or two single room tariffs) will be applied, and the second person will be considered as an EDEAQ client as well.

or

Hotel Tierra Sur

3.2.4.1. Accommodation in the ***Hotel Tierra Sur, including breakfast. Single room (with private bathroom/shower-WC) or double/twin-bedded room (with private bathroom/shower-WC) for two people travelling together. In the event that accommodations in the Hotel Tierra Sur cannot be arranged, an equivalent hotel in Arequipa will be made available.

3.2.4.2. Under standard conditions (depending upon the course duration), clients are hosted one week (= 6 days), two weeks (= 13 days), three weeks (= 20 days), etc. The charges for additional days (overnights) are USD 32.00 (single room) or USD 22.00 (double room) per person per day and are to be paid to the EDEAQ.

3.2.4.3. reason on the part of the client, unless the following three conditions are met: a) the absence coincides with the final departure (i.e. the client terminates his/her course/stay prematurely), b) the client has duly checked out and returned the keys to the front desk, and c) the EDEAQ has been informed about the departure at least 72 hours prior to check-out. If these three conditions are met, a reimbursement may be possible.

3.2.4.4. In the event that a second person (i.e. husband/wife, friend) moves in (the client has to inform the EDEAQ in due time), the double room tariff (or two single room tariffs) will be applied, and the second person will be considered as an EDEAQ client as well.

3.2.4.5. The final package price (in USD) may vary (+/- 1% approximately), because the rates of the Hotel Tierra Sur are quoted in Soles, not in USD.

3.3. Arrival Transfer

3.3.1. The package price includes the arrival transfer costs on check-in day.

3.3.1.1. When arriving by plane, the EDEAQ will pick up clients from Arequipa International Airport (AQP) and drive them to their accommodation, or reimburse the cost of the transfer/taxi (maximum: the equivalent of USD 10.00 per person). Non-use of the transfer service does not entitle clients to a reimbursement. Hours of waiting due to late arrivals or delayed or missing luggage may result in a transfer surcharge to be paid directly to the EDEAQ. This surcharge will not exceed USD 15.00.

3.3.1.2. The EDEAQ will charge USD 15.00 for each extra drive to the Airport and back, as a result of missing luggage.

3.3.2. When arriving on check-in day by bus, the EDEAQ will reimburse the cost of the transfer/taxi (maximum: the equivalent of USD 5.00 per person) from the bus terminal to the accommodation.

3.3.3. The EDEAQ will let clients know beforehand which taxi company he/she should take at the airport/at the bus terminal to get safely to his/her accommodation.

3.4. Support and advice about extra curricular activities and touristic information

3.4.1. The EDEAQ strives to be as helpful as possible. Nevertheless, the type and range of this assistance as well as the amount and flow of information may be limited, and the principle of reasonableness will be applied, i.e. the assistance of the EDEAQ cannot replace the responsibility and the initiative of the client.

3.4.2. The EDEAQ is a Spanish Language School and does not have a Tour Operating Licence and therefore lacks the corresponding insurance coverage. For that reason, the EDEAQ does not organise tours or excursions. the EDEAQ is, however, in a position to provide its clients with information about reliable tour operators, guides, service providers, etc. The same goes for yoga, dancing or cooking classes, etc.

3.4.3. The services the EDEAQ can provide are listed in the page “At a Glance (Summary Page)”, subtitle “Culture, Leisure, Sports, Travel, Car Rental”.

4. Free Internet Access / WiFi

EDEAQ’s understanding is that all our clients travel/arrive in Arequipa with their own devices (laptop/notebook, tablet/iPad/iPod, smartphone/iPhone, etc.). If you don’t, please let us know.

4.1. EDEAQ. Internet access (desktop computers) is available, plus WiFi on the entire premises.

4.2. Host families. WiFi is available, in some cases a desktop or laptop computer as well.

4.3. Hostal Los Andes / Hostal Las Mercedes / Hotel Tierra Sur. Internet access (desktop computers) is available in the lobby/lounges, plus WiFi on the entire premises.

4.4. Any (re)configuration of a client’s device to be compatible with the corresponding WiFi network will be at the client’s expense.

5. Final Clauses

5.1. Clients are solely responsible for the formal aspects of their journey to and from Peru, as well as during their stay in the country (travel documents such as passports, visas [if necessary], tickets, etc.). Please also refer to www.edeaq.com page “Hints and How to Get There”, subtitle Entry permit regulations”.

5.2. Clients are solely responsible for their insurance coverage (illness/accident, return journey, cancellation, etc.).

5.3. Clients are solely responsible for their health status (including vaccinations).

5.4. Im Falle von Bildungsurlaub geht die EDEAQ bindend davon aus, dass der Kunde/die Kundin vor der Ankunft in Arequipa vom Arbeitgeber die verbindliche Zusicherung erhalten hat, den gebuchten Sprachkurs (oder einen Teil davon) als Bildungsurlaub zu beziehen.

5.5. Suggestions or complaints about the teaching or any other School related issues should be addressed to your teacher(s) or, if necessary, to the Managing Directors of the School. Summary complaints submitted on the penultimate or on the last day of the course will be considered irrelevant.

5.6. Complaints related to the accommodation (if provided by the School) should immediately be addressed to the Managing Directors of the School. Summary complaints submitted on the penultimate or on the last day of the stay will be considered irrelevant

5.7. The EDEAQ does its utmost to provide a well-organised, interesting, and instructive stay in Arequipa for its clients. Apart from the aforementioned principles of what is customary in language schools in Latin America and Peru, the EDEAQ itself is firmly committed to dealing fairly and respectfully with its clients.

These terms and conditions (“Booking Conditions”) are effective as of 01 January 2015 and replace all previous terms and conditions.

________________


EDEAQ – Escuela de Español Ari Quipay
Calle La Merced 123 (entrance Hostal Los Andes)
Arequipa – Peru

e-mail: contact@edeaq.com

Phone (Monday to Friday: 07:00 h to 14:30 h and 17:30 h to 21:30 h)
Phone (Saturday / Sunday: 09:00 h to 14:30 h and 17:30 h to 21:30 h)
+51 54 27 25 17 or +51 95 956 82 17 or +51 95 934 26 60 or +51 95 956 03 09

Impressum

Text management, editing, photos: Max Seelhofer
Proof-reading: Kathleen Peters, Pamela Harmsen,
Ellen Purcell, Shana Bertetto, Joy Weatherwax
Webmaster: Max Seelhofer – contact@edeaq.com
Matthias Jöstl